Privacy
Policy

Agrim International FZE, with its registered office at Plot A52a & B2, Calabar Free Trade Zone, Calabar 540211, Cross River State, Nigeria (hereinafter referred to as "We", "Us", "Company", or "Our") is committed to protecting the privacy of users (hereinafter referred to as "You", "Your", or "User") of our website and digital platforms ("Platform").

This Privacy Policy describes how We collect, use, store, process, disclose, and protect information provided by You while using the Platform and our services. This Privacy Policy constitutes a legal agreement between You, as the User, and the Company.

By using the Platform and voluntarily providing Us with information, You consent to Our use of it in accordance with this Privacy Policy. This Privacy Policy does not apply to third-party websites or applications linked from the Platform. If You do not agree with these terms, please do not use or access the Platform.

1. Information We Collect

Personal Information

We may collect personal information when You register on the Platform, make inquiries, place orders, or interact with our services. This may include:

• Full name and contact details (phone number, email address)
• Business name, registration details, and address
• Payment and billing information for transactions
• Identification documents where required for regulatory compliance
• Any other information You voluntarily provide to Us

Non-Personal Information

We may automatically collect non-personal information when You visit the Platform, including:

• Browser type, device information, and operating system
• Internet Protocol (IP) address
• Date, time, and duration of Your visit
• Pages viewed and navigation patterns
• Referring website or source

Cookies

We use cookies — small files stored on Your device — to enhance Your browsing experience and gather usage analytics. You may disable cookies in Your browser settings, though this may affect some Platform functionality.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To create and manage Your account on the Platform
• To process orders, deliver products, and manage transactions
• To respond to Your inquiries and provide customer support
• To communicate important updates, promotional offers, and service changes
• To conduct research and analytics that improve our services and Platform functionality
• To detect, prevent, and investigate fraudulent or illegal activities
• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms of Use and protect our rights, property, and safety

3. Storage and Security

We implement reasonable technical and organizational safeguards to protect Your information against unauthorized access, loss, theft, alteration, or destruction. These measures include encryption, secure server infrastructure, and access controls.

As a registered user, You are responsible for maintaining the confidentiality of Your account credentials. While We take robust steps to secure Your data, no method of electronic transmission or storage is entirely secure, and We cannot guarantee absolute security.

We retain Your information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law, whichever is longer.

4. Disclosure of Information

We do not sell or rent Your personal information. We may share Your information in limited circumstances, including:

• Service providers: Third-party vendors who assist Us with payment processing, logistics, analytics, or other operational functions, bound by confidentiality obligations
• Business partners: Distribution partners, suppliers, and affiliated companies within the Agrim Group, strictly on a need-to-know basis
• Regulatory authorities: Where required by Nigerian law, court orders, or regulatory directives from bodies such as NAFDAC, NEPZA, or the Corporate Affairs Commission
• Legal protection: To enforce our Terms of Use, protect our rights and property, or investigate potential violations

We are not responsible for the privacy practices of third-party websites or services linked from the Platform. We encourage You to review their privacy policies independently.

5. Your Rights

In accordance with applicable Nigerian data protection regulations, You have the right to:

• Access the personal information We hold about You
• Request correction of inaccurate or incomplete information
• Request deletion of Your personal information, subject to legal retention requirements
• Withdraw Your consent for specific uses of Your information
• Object to the processing of Your data for marketing purposes
• Request a copy of Your data in a structured, commonly used format

To exercise any of these rights, please contact Us using the details provided below. Please note that withdrawing consent or requesting deletion may affect Your ability to use certain features of the Platform.

6. Third-Party Links

The Platform may contain links to external websites or services not operated by Us. We have no control over the content, privacy policies, or practices of these third-party sites and accept no responsibility for them. We encourage You to review the privacy policy of any external site You visit.

7. Children's Privacy

Our Platform and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If We become aware that We have inadvertently collected information from a person under 18, We will take steps to delete such information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Platform after such changes constitutes Your acceptance of the revised Privacy Policy. We encourage You to review this page periodically.

9. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA) 2023. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Cross River State, Nigeria.

10. Contact Us

If You have any questions, concerns, or complaints regarding this Privacy Policy or the handling of Your personal information, please contact Us: